Shipping, Delivery, Duties & Taxes

1. Delivery regions

Orbit Trends currently ships to Australia and approved international destinations shown at checkout.

If a destination is not available at checkout, we do not currently ship there.

2. Processing times

Orders are usually processed within 1–3 business days, excluding weekends, public holidays, payment verification and fraud checks.

High-value orders may require additional verification before dispatch.

3. Estimated delivery times

Estimated delivery times begin after dispatch:

• Australia: 5–7 business days
• United States: 5–7 business days
• Other international destinations: 5–7 business days to most destinations; otherwise shown at checkout or provided after order confirmation

Delivery estimates are not guarantees unless expressly stated.

4. Carriers

We may use DHL, FedEx, Australia Post, local postal partners, fulfilment-partner carriers or other reputable carriers depending on destination, stock location and service availability.

5. Tracking

Tracking will be provided by email where available. Tracking updates may take time to appear after dispatch.

6. Shipping fees

Complimentary express shipping is included on every order, with no minimum spend. Any additional service options (for example expedited upgrades or remote-area surcharges levied by carriers) will be shown at checkout where applicable.

7. Duties, taxes and customs

Australia and the United States ship on a landed-cost basis: all import duties, taxes and local sales tax (including GST in Australia) are included in the price you pay at checkout. No additional charges are payable on delivery for these destinations.

All other international destinations ship DDU (Delivered Duties Unpaid). Local customs duties, import taxes, VAT and brokerage fees may apply and are the recipient's responsibility, payable to the carrier or customs authority on delivery.

We are not responsible for delays caused by customs authorities or failure to pay import charges.

If you refuse delivery or fail to pay import charges, the parcel may be abandoned, destroyed or returned. Any refund may be reduced by shipping, return, customs, duty and handling costs, subject to applicable law.

8. Delivery issues

You must provide a complete and accurate delivery address. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

If tracking shows delivered but you cannot locate the parcel, contact us promptly. We may require carrier investigation before providing a remedy.

9. Risk and title

Risk passes on delivery to your nominated address, except where consumer law requires otherwise. Title passes when payment is received in full and the order is accepted.

10. Split shipments

Orders may be shipped in multiple parcels. You will not be charged additional shipping unless clearly stated.

11. Restricted items and destinations

Some items may be restricted by destination, customs rules, sanctions, carrier policies or import laws. We may cancel affected orders and refund amounts paid.

12. Contact

Shipping questions: support@orbittrends.com.

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