Question 1

Are all products authentic?

Accepted Answer

Absolutely. Every piece is sourced through authorised European channels with full authenticity verification. We stand behind every item we sell.

Question 2

Where do you ship?

Accepted Answer

We currently ship to Australia and the United States. All orders include full tracking and insurance.

Question 3

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unworn items in original packaging with tags attached. Contact our team to initiate a return.

Question 4

How are products curated?

Accepted Answer

Our team personally selects every piece based on craftsmanship, distinction, and quality. We focus on European luxury brands that offer something genuinely special.

Question 5

Do you offer gift wrapping?

Accepted Answer

Premium gift wrapping is available at checkout for select items. All orders are packaged with care.

Question 6

How long does shipping take?

Accepted Answer

Australia: 7–14 business days. United States: 5–12 business days. Express options available at checkout.

Question 7

What is the Orbit Concierge?

Accepted Answer

Our upcoming AI-powered personal styling service that will help you discover pieces based on your style, mood, and occasion. Coming soon.

Frequently Asked Questions