Our policies

These policies describe how we operate OrbitTrends — what you can expect when you shop with us, how we look after your information, and the commitments we make to authenticity, fairness and transparency. If anything is unclear, our team is one email away.

• Privacy

  What data we collect, why we collect it, and the rights you have.

• Cookies

  Cookies we use, the purposes they serve, and how to control them.

• Terms of Service

  The agreement between you and OrbitTrends when you browse or buy.

• Returns & Refunds

  Windows, eligibility and how to send something back.

• Shipping & Delivery

  Regions, timing, duties and taxes — explained plainly.

• Authenticity

  Our sourcing standards and authenticity commitment.

• Promotions & Gift Cards

  How promotions, codes, gift cards and credits work.

• Complaints

  How to raise a concern — and how we resolve it.

• Accessibility

  Our commitment to an accessible storefront for everyone.

• Ethical Sourcing

  Responsible sourcing and supplier expectations.

• Product Safety

  Our approach to product safety and recalls.

• Legal Notice

  Who operates OrbitTrends and where to reach us.

Questions about any of these policies? Write to us at hello@orbittrends.com.